We often come across the question, “How do I leave a message for another extension user or transfer a call to their voicemail, without the phone ringing first?” – so we decided to answer it here, for anyone else who may want to do the same.

Quite simply, when calling another extension on your system, if you prefix the 3-digit extension number with 0 you’ll go straight to their voicemail. So if you need to transfer a caller to Steve’s voicemail on extension 123, for example, simply perform a transfer in the usual way but use 0123 instead of 123.

Similarly, this will also work with call forwarding rules and indeed anywhere else you can dial or specify a destination number.

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