An incoming number is your link to the outside world. It lets people call you from anywhere, from a normal phone or a VoIP system. Nimvelo lets you purchase incoming numbers and route calls through to your extensions in different ways.

Incoming numbers look like a regular telephone numbers with an area code at the beginning, and a series of digits at the end. Public numbers can be geographic (e.g. numbers beginning with 01, or 02) or non-geographic (03, 08). You can purchase different numbers for different purposes; for example, a non-geographic number for your website, and a geographic number for your local press advertising.

To receive calls from outside the Nimvelo system, you will need to add at least one incoming number to your account.

Adding a Public Number

Once logged in to your Nimvelo dashboard, click Incoming Numbers at the top of the screen. If you have any incoming numbers, they’ll be listed here.

Click the Add phone number button.

Select your chosen area from the list.

Select your chosen number from the list.

Review the cost and click Confirm.

Setting a Destination

When the Nimvelo system receives a call on your incoming number, it needs to know where to send them. Create a destination to control where each call is routed.

There are two steps to this process.

1. Define Your Destination

Click Destinations at the top of the screen.

Incoming calls can be sent to any of these destination types:

A phone extension, either Regular or Virtual

A Ring Group, also known as a ‘hunt group’, containing several extensions; these can ring simultaneously, or one by one in turn

A Call queue, where the call is held until someone answers

An IVR menu, where they can choose from a list of options

A Shared mailbox, or voicemail destination

Use the icons across the top of the screen to create the destinations you’ll need.

2. Assign a Destination to Your Number

Click Incoming Numbers at the top of the screen.

Then, click the incoming number you want to edit. The number you select is highlighted with a grey outline.

If the number is new, you will see Not set next to the destination. Click here to create the default destination for the number.

Choose from the destinations that you created in the previous step.

Advanced Destination Options

Nimvelo allows you to define a number of additional destination options:

Routing Rules allow you to specify how a call is handled at different times. For example, you may want work calls routed to your mobile during office hours, and routed to voicemail on evenings and weekends. To add a new rule, click Add and set the time interval and destination.

Welcome Sound lets you choose a sound file that’s played to the caller on connection.

SMS Settings allows you to receive SMS messages to your chosen number. This option only appears for enabled numbers (such as those with geographic area codes)

Set Identifier lets you see which number someone has dialled by giving the number a unique name

Switch to Fax converts the number into a fax line. Fax numbers are noted with a small fax machine icon

Remove Phone Number permanently deletes the incoming number from your account

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