Q. Is there any way to set up the service so that all calls are recorded automatically and can subsequently be listened to using the online system?

A. If you have a phone extension on your account you can set up call recording and record all calls.

To set this up, login to your portal and go to the phone extensions page. Click on the pencil icon next to the chosen extension and under the 'record calls' option select 'always'. After saving changes, all calls should be recorded on that extension and can be found in the menu under 'recorded calls'.

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