What is number porting?
Number porting is the process of moving a telephone number from one provider to another. It is possible to move over to Nimvelo's internet based telephony services whilst retaining your current landline telephone number.
How to request a number port
Start by contacting your current telecoms provider and advising them of what you intend to do. Then place your porting order with us by sending an email to firstname.lastname@example.org giving full details of the number(s) to be ported. We will send you the relevant forms which must be returned along with a recent copy of your bill.
Other services on a BT line may be affected
It is important to remember that when you port a number away from a fixed line, the line itself will usually be ceased as it is generally no longer required.
If you have other services on a BT line, such as (but not limited to) ADSL or RedCare, porting the number away may also cease those services, and you may need to pay additional charges to get them reconnected. Please contact your existing provider for more information regarding this.
You will also lose access to any services provided by your old telecoms provider, such as voicemail. However, following the completion of the port, the full range of Nimvelo services will be available to you on that number.
Porting a number back out
If you are not happy with our service after porting a number in, you can port back out. This requires full co-operation of the original telecoms provider to accept the number back onto their systems. If you are in doubt, check with them before porting the number into us.